Shipping policy
At Genuine Sparkles Gems, we are committed to providing our customers with a seamless and reliable shipping experience. Please take a moment to review our shipping policy, which outlines important information about shipping times, fees, and procedures.
📦 Shipping Methods
We offer the following shipping methods for your convenience:
- Standard Shipping: Orders are typically delivered within 5–7 business days.
- Express Shipping: Delivery within 2–3 business days for faster service.
💰 Shipping Fees
Shipping fees are calculated based on the total weight of your order and destination. The applicable shipping cost will be displayed during checkout before you complete your purchase.
🕒 Order Processing
We strive to process and ship all orders within 3–5 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer.
🌍 Shipping Locations
We currently ship only within India.
📫 Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this number to monitor your package’s journey in real time.
⏰ Delivery Time
The estimated delivery time depends on your chosen shipping method and location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or courier delays.
⚠️ Shipping Restrictions
We comply with all applicable shipping laws and regulations. Some products may be restricted or prohibited in certain regions. Customers are responsible for ensuring compliance with local import laws.
📦 Lost or Damaged Items
In the rare event your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will assist you promptly to resolve the issue.
🚚 Return to Sender
If a package is returned due to an incorrect or incomplete address provided by the customer, we will reach out to arrange reshipment. Additional shipping charges may apply.
📞 Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at info@genuinesparklesjewels.com.
Genuine Sparkles Gems values your satisfaction and aims to make your shopping experience as smooth as possible.